Green Sleep Mattress Shipping

Call for shipping price quote - (949) 387-3804

Transit Damage & Loss

A claim for damage or loss in transit by the carrier is the consignee's (end-user) responsibility to report damage at the time of delivery to the driver and it MUST be noted in writing on the Bill of Lading or Waybill provided by the driver. Important! Concealed damage MAY NOT be claimed with any carrier and it is the responsibility of the consignee to inspect contents of ALL boxes BEFORE signing the Bill of Lading.

All claims must be made within 10 business days of delivery and MUST follow the claims procedures outlined below.

Claims & Reimbursement procedures:

1. Written notice on the BOL (Bill of Lading) at time of delivery with detailed description of damage.
2. Digital photos of damage
3. You must be available for a claims inspector to come and inspect freight
4. Written authorization after inspection to return product to Suite Sleep
5. A new Purchase Order to replace or repair damaged product.
6. You must pay for the replacement product and you will be reimbursed for damaged product when we are reimbursed from the carrier for the amount which is reimbursed to us. The entire cost of the product may not necessarily be reimbursed depending on the circumstances of the claim.

Estimated Shipping Costs & Dates

A shipping estimate can be obtained for all accessories at www.ups.com and the weights of most of our popular items can be downloaded. For all freight shipments, we will be happy to offer you a freight estimate when provided with the items and destination zip code and desired method of shipping. Important! A shipping estimate is NOT a guarantee of the total shipping cost. Circumstances beyond our control can alter the final shipping cost and our final cost will be reflected on your final invoice.

We will do our best to give an accurate estimate of the ship date. However, holidays, supply disruptions and shortages sometimes conspire against us and your shipment may be delayed. Items not in stock may take up to 8 weeks to ship during the peak season. If you would like to check the status of a shipment please submit the request via email and reference your order number.

Returns & Re-Stocking Fees

Opened bedding cannot be returned unless damaged. Returns will not be accepted without prior factory authorization. A 20% re-stocking fee will be assessed to all returns not covered under the warranty.

Mis-shipments

When a client receives the wrong product, we must be notified within 10 business days of receipt. We email an order confirmation with every order. Please use this as your final order since it will be sent to the manufacturer and cannot be changed or cancelled after 48 hours. If your confirmation is incorrect, it is your responsibility to correct it immediately. We will not refund any cost due to mis-shipped items when the items shipped matches our order confirmation.

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